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After-sales Services

Tiger Family Members Benefits*
  • Sign up to enjoy life-time warranty & exclusive offers!
Service Details
  1. Enjoy our exclusive promotions & offers, priority purchase & special events for members only.
  2. Enjoy life-time warranty for all Tiger Family schoolbags.
  3. First maintenance service free of charge within 12 months from purchase date. A service fee starting from HK$100 will be charged for any subsequent maintenance service.
  4. All Fidlock Magnetic Fasteners enjoy free maintenance service within 24 months from purchase date.
  5. Free schoolbag rental service will be offered during the maintenance period with a refundable deposit of HK$200. To obtain the deposit in full, the schoolbag must be returned in the original condition.
Terms and Conditions
  • For details about our warranty plans, *please visit “Tiger Family Hong Kong” Facebook page. 
  • For any enquires on maintenance service, please email support@tigerfamily.com.
  • Tiger Family reserves the right to amend the Terms and Conditions without prior notice.
  • Tiger Family is committed to protecting your privacy and personal data.
  • Should there be any discrepancy between the English and Chinese versions, the English version shall prevail.