After-sales Services
Tiger Family Members Benefits*
- Sign up to enjoy life-time warranty & exclusive offers!
Service Details
- Enjoy our exclusive promotions & offers, priority purchase & special events for members only.
- Enjoy life-time warranty for all Tiger Family schoolbags.
- First maintenance service free of charge within 12 months from purchase date. A service fee starting from HK$100 will be charged for any subsequent maintenance service.
- All Fidlock Magnetic Fasteners enjoy free maintenance service within 24 months from purchase date.
- Free schoolbag rental service will be offered during the maintenance period with a refundable deposit of HK$200. To obtain the deposit in full, the schoolbag must be returned in the original condition.
Terms and Conditions
- For details about our warranty plans, *please visit “Tiger Family Hong Kong” Facebook page.
- For any enquires on maintenance service, please email support@tigerfamily.com.
- Tiger Family reserves the right to amend the Terms and Conditions without prior notice.
- Tiger Family is committed to protecting your privacy and personal data.
- Should there be any discrepancy between the English and Chinese versions, the English version shall prevail.